Contact ֭Ƶ

Please select one of the following options for direction to the proper assistance.

Billing Questions

If you are an established patient with questions about your ֭Ƶ billing statement, please email us at WCMBilling@med.cornell.edu.

Your inquiry will be responded to within 2 business days. Non-billing related inquiries will need to be referred to the appropriate departments for review.

Phone: 1-646-962-5700

Hours of operation: Monday - Friday, 8:00am - 6:00pm

֭Ƶ Connect Technical Support

Patient Feedback and Complaints

To contact us about a recent visit, please call Patient Services.

Patient Services at NYP/֭Ƶ Medical Center
Phone: 212-746-4293
Hours: Monday - Friday, 9:00am - 5:00pm

Patient Services at NYP/Lower Manhattan
Phone: 212-312-5034
Hours: Monday - Friday, 9:00am - 5:00pm

General Questions

Looking for more information about our clinical services or have a question or comment not answered elsewhere on our Contact Us page? If so, please complete the form and one of our staff members will respond promptly.

General Questions Form General Questions Form

Medical Records Requests

Outpatient Records
You can request your outpatient medical records online through your .

You can also fill out the Authorization to Release PHI form (available in English or Spanish). Completed forms can be emailed to medicalrecords@med.cornell.edu or sent by fax to (646) 962-0635. You may also mail the form to the Release of Information unit:

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Release of Information Unit
Box 303
New York, NY 10065

The Release of Information Unit can also be reached by phone at (646) 962-9820.


Radiological Imaging

Through Connect you can access reports, view images, and share your studies. To learn how, please view our patient guide:  .

For additional requests, please contact ֭Ƶ Imaging at 212-746-6000, ext 3 


Inpatient or Emergency Department Records
To request inpatient or Emergency Department records, please contact the NewYork-Presbyterian Medical Correspondence Unit at
(212) 746-2552.